thamelnepal.com is consious to the client personal information as well as business deal.
Collection of Personal Information
The Personal Information we gather from you helps us learn about our customers and potential customers. We use this information to better tailor the features, performance and support of our products, and to contact you from time to time about with information and offers about our new products.
Personal Information You Provide to Us
We collect Personal Information that you submit to us voluntarily. The Personal Information we collect includes, but is not limited to, the following: name, mailing address, Web address, telephone number, e-mail address, and information contained in any e-mail or other communication you send to us or information you give to us in any other way.
Disclosure of Personal Information
Design and Color
All of the products we are offering you are almost 100% handmade products. Its pure natural products and available in differents design and shapes. Delivered products design and color may slightly very from images published on the website since its handmade products.
Color of the cloth is pure natural color.
Disclaimer of Liability
The material on www.thamelnepal.com is for general informational for selling/buying purposes only. Thamel Nepal online shop disclaims all warranties, express or implied, with regard to the information accessed from or via this service or internet including but not limited to all implied warranties or merchant ability or non infringement.
Notify us of any manufacturing defects, damages or wrong item(s) supplied, within 7 days from the date of delivery with exact cause of damage or misguided property, and we will issue a replacement to you at no extra cost in your next order. Email us images of "defects/damage" before returning the item(s).
Customers will be responsible for all return shipping costs. We will provide some consideration for next delivery. We inspect all returned items and issue refund only after confirming it.
Notes. Insignificant manufacturing imperfections are not defects as many of the processes are done by hand.
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
So that we can pursue the matter with the courier company for refund. Once courier has approved and paid the claim to us, we will forward the applicable amount to you. Please note that 99% of shipments has no problem at all.
Advance Payment and Delivery
You must provide atleast 50% advance payment for initial products delivery process. Afterall we can process in mutual conversation.